Shipping

Pricing policy
All prices are shown in U.S. Dollar (USD) amounts.

Rates

Shipping costs of nearly all products shipped within the United States are charged with a flat rate of $10.00. 
Shipping costs of nearly all products shipped outside of the United States are charged with a flat rate of $25.00.

Couriers

Revelaire typically ships finished products using the following list of shipping carriers / courier services. In rare or unusual circumstances, Revelaire may ship using couriers other than those listed below.

• United States Postal Service (USPS)
• UPS
• FedEx

Grouped Purchases

When ordering multiple products and paying for all products together, the flat shipping fee will apply to the entire order.  Any purchases made in separate or individual purchasing sessions, even if made closely following a previous purchase, may be grouped into a different production/fabrication schedule for Revelaire, and therefore a separate shipping fee may be incurred.

Returns

Nearly all Revelaire Jewelry products are unique to the buyer, and are therefore created after the sale takes place. As such, our list of eligible reasons for a return or refund are very limited to the following:

• The product was damaged during shipping (a photo of the damage may be requested before a Revelaire representative can issue a refund)
• The product delivered was the wrong item, or a mistake was made by a Revelaire team member while processing the customized data used to create the product, and the resulting product is spelled other than the customer explicitly typed and input 
• There are parts of the customer’s order which are missing
• Package tracking information is able to confirm that the product never reached its delivery destination after a period of time reasonably exceeding the estimated delivery date generated by the shipping carrier or other courier service

• Total processing time (from placement of order by customer to delivery of product by Revelaire) exceeds 3-4 week estimated time frame
• A mistake was made by the customer when inputting customized input (i.e. name field # 1, name field # 2, size preference, material, etc.) into the customizer web app on the ‘create now’ page, and the resulting product is spelled other than the customer intended

• Refund: A customer can be refunded the total amount charged for the damaged item, including cost to ship and any taxes charged.
• Replacement: Revelaire will replace the damaged or broken portion of the order.  If the order consists of multiple parts, some of which arrived unbroken, Revelaire will replace only the damaged or missing parts of the order.